FAQ
FAQ
Most Frequent Questions
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We offer prepaid 3-month, 6-month, and one year gift subscriptions. Recipients get an initial sampler of 6 different teas, then further teas based on their tea ratings and preferences if they submit ratings and preferences, or a variety of our most popular teas if they don’t.
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Gift notification emails are sent to gift recipients when the initial tea ships.
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If you buy someone a caffeine free subscription they will receive a caffeine free sampler and caffeine free teas exclusively. If you buy a regular subscription they will get a regular sampler and may or may not get caffeine free teas some months based on their tea ratings and preferences. If their ratings and preferences are at odds with their subscription caffeine option we will ask if we should change it.
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When you buy a gift card you get an email with a link and a code to redeem it. You can share the email, the link, or just the code with the person you bought it for. They will then start their own subscription and apply the gift card at checkout.
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Contact us through the Messenger Chat in the bottom right corner or through the Contact Page and we’ll get right back to you!
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What is included in my subscription?
The first shipment is a sampler of six different teas that we ask you to rate so we can start tailoring teas to your tastes. After that you will receive two or three 2 oz bags of personalized tea monthly, or six 2 oz personalized teas quarterly, depending on the subscription you choose.
What are the bags that came with my sampler?
These bags are drawstring filter bags for steeping loose leaf tea.
How are you choosing my teas?
We pride ourselves on our personalization. We tailor teas to your taste based on our database of tea preferences and ratings that can show us which teas people with you preferences and ratings are most likely to love.
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When do I get my tea?
Your sampler ships within days of the order date and arrives most places two days later. Following shipments arrive the first week of each month. Contact us if you want to delay shipment, or you can skip a shipment by logging in to your account..
How much is shipping?
Shipping is free to any U.S. address. International shipping is $5.
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How do I steep my tea?
All of our teas come with instructions on how to best prepare them. Some teas require hotter temperatures or longer steeping times. Generally, we recommend one teaspoon of tea per teacup of water. You may wish to adjust accordingly based on the size of the leaf and desired strength & caffeine level.
Can I request specific teas?
As a subscriber you can always request any tea you’ve had from us. Every time you rate a tea you also tell us if you want that tea again at some point, as soon as possible, or every month in addition to new tea. The last option upgrades your subscription.
How do I rate my teas?
Use the tea rating form to rate the teas you receive
How are your teas sourced?
We source our teas from tea gardens all over the world including China, India, and Nepal, some directly from country of origin, others through wholesalers. We pride ourselves in our wide range of teas from a wide range of places.
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What is your return policy?
We can’t accept any returns of tea. If for any reason you are unhappy with the tea you receive, please let us know so we can make things better.
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What if I want to pause or cancel my subscription?
You can login to your account and pause, adjust or cancel your subscription. If you are a gift recipient or do not have a login, you can contact us in order to perform these functions.
When does my subscription renew?
Subscriptions renew on the 15th of each month. Your first renewal may be on the last day of your first month to avoid you missing a whole month before your next tea delivery.
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How will my gift recipient know I sent them a gift?
When you complete your purchase, you will be given the option to write a personal gift message. Your gift message will be included in an email to the gift recipient when the first shipment ships.
How will my gift recipient know to rate their teas?
Gift recipients will receive information to rate their teas inside their first shipment as well as in an email when their tea ships. You can also refer them to FreeYourTea.Com/Rating and FreeYourTea.Com/Tea-Questions.
What if my gift recipient wishes to pause or cancel?
You can change, cancel, or pause a gift subscription at anytime through your account or your gift recipient can contact us with any of these requests.
When does the gift subscription renew?
You will be asked on checkout if you want the gift subscription to renew or not. If you choose to pay monthly it will need to be set to renew for the recipient to keep getting tea. If you choose to prepay for 6 or 12 months the subscription ends after that time unless you set it to renew. Contact us to with any questions.