FAQ
FAQ
Most Frequent Questions
-
When you buy a gift subscription your recipient will get a gift notification email on the date you select at checkout. Their first shipment will be a sampler of 6 different teas, then further teas are based on their tea ratings and preferences (or a variety of our most popular teas if they don’t care to share those)
-
Gift notification emails are sent to gift recipients on the date you choose. They include your gift message.
-
The initial shipment depends on your selection at checkout, so either a few days after you place your order, or a few days after a ship date you choose. Following shipments arrive in the second half of the month.
-
If you buy a caffeine free subscription we will ship a caffeine free sampler and caffeine free teas exclusively. If you buy a regular subscription we will ship a regular sampler and may or may not ship some caffeine free teas based on tea ratings and preferences.
-
Contact us through the Messenger Chat in the bottom right corner or through the Contact Page and we’ll get right back to you!
-
What is included in my subscription?
The first shipment is a sampler of six different teas that we ask you to rate so we can start tailoring teas to your tastes. After that you will receive two or three 2 oz bags of personalized tea monthly, or six 2 oz personalized teas quarterly, depending on the subscription you choose.
What are the bags that came with my sampler?
These bags are drawstring filter bags for steeping loose leaf tea.
How are you choosing my teas?
We pride ourselves on our personalization. We tailor teas to your taste based on our database of tea preferences and ratings that can show us which teas people with you preferences and ratings are most likely to love.
-
When do I get my tea?
Your sampler ships within days of the order date and arrives most places two-three days later. Following shipments arrive the second half of each month. Contact us if you want to delay shipment, or make other changes.
How much is shipping?
Shipping is free to any U.S. address. International shipping is $5 for two teas and $10 for six.
-
How do I steep my tea?
All of our teas come with instructions on how to best prepare them. Some teas require hotter temperatures or longer steeping times. Generally, we recommend one teaspoon of tea per teacup of water. You may wish to adjust accordingly based on the size of the leaf and desired strength & caffeine level.
Can I request specific teas?
As a subscriber you can always request any tea you’ve had from us. Every time you rate a tea you also tell us if you want that tea again at some point, as soon as possible, or every month in addition to new tea. The last option upgrades your subscription.
How do I rate my teas?
Use the tea rating form to rate the teas you receive
How are your teas sourced?
We source our teas from tea gardens all over the world including China, India, and Nepal, some directly from country of origin, others through wholesalers. We pride ourselves in our wide range of teas from a wide range of places.
-
What is your return policy?
We can’t accept any returns of tea. If for any reason you are unhappy with the tea you receive, please let us know so we can make things better.
-
What if I want to pause or cancel my subscription?
We can pause, adjust or cancel your subscription. Contact us and we’ll take care of it.
When does my subscription renew?
Recurring subscriptions renew on the same day of the month as the initial order.
-
How will my gift recipient know I sent them a gift?
When you buy a gift subscription you’ll be asked to enter the name and email address of the recipient, as well as a gift message and the date you want them to be notified. We will email them on that date with your message and everything they need to know to start getting teas tailored to their taste.
Does the gift subscription renew?
No. Only non-gift subscriptions renew. Before a gift subscription expires we will ask you if you want to extend it. That is it.