FAQ
FAQ
Most Frequent Questions
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No! Your recipient will enter their preferred shipping address when they get their gift notification. You only need their email address.
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Your gift recipient will get a gift notification email with your gift message on your selected date.
They will enter their shipping address and preferences.
Their tea will be personalized based on their preferences, and their ratings of received teas.
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No problem. We’ll ship a variety of our most popular teas!
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All teas come in 2 oz bags. Each bag brews 20-30 cups depending on personal preference and the particular properties of different teas.
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We personalize teas using data submitted by the 15th of each month, and start shipping within a week of the 15th.
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All new subscribers and gift recipients are asked about their caffeine preferences before we ship. Options are all caffeine, mostly caffeine, 50/50, mostly caffeine free, or all caffeine free. If you want to set a gift recipient’s caffeine preference for them, use their email address to submit their initial preferences.
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We offer International Subscriptions and International Gifts at slighly higher prices to cover international shipping cost. If someone enters an international address for a non-international subscription we will adjust shipments to cover the extra cost.
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Contact us through the Messenger Chat in the bottom right corner or through the Contact Page and we’ll get right back to you!
No need to enter card numbers.
Just pay with your phone!
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What is included in my subscription?
You will receive 2-6 2 oz bags of personalized tea monthly, bimonthly, or quarterly, depending on your subscription.
How are you choosing my teas?
We pride ourselves on our personalization. We tailor teas to your taste based on our database of tea preferences and ratings that show us which teas people with similar preferences and ratings as yours are most likely to love.
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When do I get my tea?
We personalize teas using data submitted by the 15th of each month, and start shipping within a week of the 15th.
Contact us if you want to delay shipment, or make other changes.
How much is shipping?
Shipping is free to any U.S. address. International shipping is included in the international subscriptions.
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How do I steep my tea?
All of our teas come with instructions on how to best prepare them. Some teas require hotter temperatures or longer steeping times. Generally, we recommend one teaspoon of tea per teacup of water. You may wish to adjust accordingly based on the size of the leaf and desired strength & caffeine level.
Can I request specific teas?
As a subscriber you can always request any tea you’ve had from us. Every time you rate a tea you also tell us if you want that tea again at some point, as soon as possible, or every month in addition to new tea.
How do I rate my teas?
Use the tea rating form to rate the teas you receive
How are your teas sourced?
We source our teas from tea gardens all over the world including China, India, and Nepal, some directly from country of origin, others through wholesalers. We pride ourselves in our wide range of teas from a wide range of places.
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What is your return policy?
We can’t accept any returns of tea. If for any reason you are unhappy with the tea you receive, please let us know so we can make things better.
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What if I want to pause or cancel my subscription?
We can pause, adjust or cancel your subscription. Contact us and we’ll take care of it.
When does my subscription renew?
Recurring subscriptions renew on the same day of the month as the initial order.
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How will my gift recipient know I sent them a gift?
When you buy a gift subscription you’ll be asked to enter the name and email address of the recipient, as well as a gift message and the date you want them to be notified. We will email them on that date with your message and everything they need to know to start getting teas tailored to their taste.
Does the gift subscription renew?
No. Only non-gift subscriptions renew. Before a gift subscription expires we will ask you if you want to extend it. That is it.